Phone Orders: 0030 2271021945

My account

e bannersEUERDF600X80

Privacy Policy

The COMPANY has created this website for the sole purpose of serving its customers. The website Chiosflowers.gr is simple and friendly to use and is designed to meet the specific needs of each user. In order to achieve your best service, it is important that you, our customer, understand that you must provide us with specific information concerning the processing of your order and which is safeguarded by us.The processing of personal data is in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any more specific national and European legislation for certain sectors, applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (ADP). The company has adapted to the GDPR framework.

This Privacy Statement and the terms and conditions attached to it describe the method of data collection from the Chiosflowers.gr website, the use of such data by us and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data, which you provide to us during your orders on this website.

What is personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means in conjunction with other information, such as your name, postal address, email address, and phone number, or a unique device identification number.

The information voluntarily provided by the users of the mentioned website is used by Chiosflowers.gr in order for its users to have direct and effective communication with the store, to provide them with answers to specific questions they ask and finally to serve and execut their orders. The information collected by Chiosflowers.gr through the website is intended to measure its number of traffic, determine customers’ requirements for more products and facilitate business with the company. the Chiosflowers.gr does not distribute to any other organization or partner that is not connected to Chiosflowers.gr the e-mail addresses, or any other information concerning its users and customers, except to direct partners in the order service process.

Gathering information

The Chiosflowers.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. Visitors to our website are asked to provide us with their personal data only in case they want to order a product(s), register on our website and/or send an email to Chiosflowers.gr.

Use of Information

Chiosflowers.gr collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) data that the user gives us in order to execute his order from Chiosflowers.gr, (3) data that the user gives us in contest entries that take place from time to time, (4) data that the user gives us when connecting through another platform (ios, android, Facebook, Google applications). When filling out any order form on our website, you will be asked for the name, address, postal code of your area, your email address, your phone number, credit card details, the payment method of the order. In addition, you may be asked for more specific information, such as shipping and delivery information for an order, billing information, or details about a quote you have requested. Chiosflowers.gr makes use of the information you provide to us during the electronic shipment of the form in order to contact you regarding (i) the delivery of the order to your place, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by Chiosflowers.gr, (iv) special offers of Chiosflowers.gr. You can choose whether or not you want to receive such communications from Chiosflowers.gr by sending your request by e-mail to info@chiosflowers.gr.Access information. Each order processing requires the collection of personal information, for delivery or reservation of an order. Also the use of a credit card, for which documentation for the identification of a legal holder is required the first time and only is guaranteed in each case. Any document certifying and stating the identity of the customer remains strictly confidential and is checked only by the competent responsible department of the Chiosflowers.gr. Your presentation of your personal data means that you consent to this data being used by the employees of the Chiosflowers.gr for the reasons mentioned above. The Chiosflowers.gr requires its employees and website maintainers to provide its clients with the level of security mentioned in this Privacy Statement. Under no other circumstances Chiosflowers.gr cannot share your personal information with others without your prior consent, unless required by legal means. Please note that under certain conditions permitted or enforced by law or on the basis of a court order, the collection, use and disclosure of your personal data, which have been collected online without your prior consent (for example in the case of a court order).

Use of personal data

We will use your personal data for the purposes described above. We do not collect or process more or other types of personal data than is necessary to fulfil the corresponding purpose. We will only use personal data in accordance with this privacy policy, unless you have specifically consented to another use of your personal data. If we intend to use your personal data that we process with your consent, for purposes other than those disclosed in that consent, we will notify you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use customer data for advertising purposes. To continuously improve and enhance our services, we may send you e-mail marketing messages related to our business that may be of interest to you. You can choose the kinds of communications you want to receive at any time by updating your e-mail preferences. You can also unsubscribe at any time. Sending sms to the mobile phone number, which you have indicated to us at the time of your order, is done in order to inform you of the progress of your order. Through the account you have created on our website you can choose whether or not you want to receive promotional/promotional material via sms. – Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent. – However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may be of interest to you. You can, however, oppose this use at the time of collection and whenever a message is sent. To stop receiving e-mail messages for marketing purposes, follow the instructions in the e-mail message you receive.

Legal obligations and legal defense. We may need to use and retain personal data for legal and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external control requirements, information security purposes, or to protect or exercise our rights, privacy, security, property or other persons.

Use of the home page www.Chiosflowers.gr This privacy policy also applies to the use of our website www.Chiosflowers.gr (“Website”), with the following privacy mechanisms and features.

Cookies

The Chiosflowers.gr has the ability to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as Chiosflowers.gr to operate seamlessly and without technical anomalies, to collect multiple user choices, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not damage users’ computers or the files stored on them. We use cookies to provide you with information and process orders as well as allow us to present you with promotional & educational content related to your interests and needs. Please note that cookies are absolutely necessary in order for the www website to function properly and seamlessly. Chiosflowers.gr.

Cookies are divided into the following categories:

– Necessary Cookies .Allow the execution of basic functions of the site, such as adding products to the basket, storing products in the wishlist, electronic payment. Without these necessary Cookies, the smooth operation of the eshop is directly affected, your personal browsing experience is limited as well as basic e-commerce functions are under-functioning.

  • Functionality cookies. These cookies remember your preferences when you browse our website, so we can recommend the right products based on your needs, helping you find what you are looking for much more easily.
  • Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, let us know if they have a problem while browsing etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are only used to improve the way the Chiosflowers.gr
  • Advertising Cookies. These cookies are used to provide advertisements relevant to you and your interests. They are also used to send ads or offers that best meet your needs, thus limiting unwanted and meaningless advertising messages. They also help us measure the effectiveness of our advertising campaigns.
  • Cookies Analytics. It is a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus continuously improving the experience we offer you.

Third-party vendors, including Google, may display the Company’s ads on websites on the internet, use cookies to update, optimize and serve ads based on a previous visit by the user to www.Chiosflowers.grTo Chiosflowers.gr may also use cookies from your previous visit to its website for remarketing.

You can choose to opt out of such use of cookies by Google by clickinghere. The Chiosflowers.gr use Google Analytics features for display ads (e.g., remarketing, Google Display Network display reports, etc.).  
Using Ads Settings , visitors can opt out ofGoogle Analytics   for display ads and customize Google Display Network ads. The Chiosflowers.gr comply with  Google AdWords Interest-Based Advertising Policy and restrictions on  sensitive categories  and:

Chiosflowers.gr and third-party vendors, including Google, together use cookies (such as the Google Analytics cookie) to update, optimize, and serve ads, in line with some users’ previous visits to its website, to run reports about how Chiosflowers.gr ads appear, other uses of advertising services , interactions with these ad impressions and ad services related to visits to the Chiosflowers.gr. The Chiosflowers.gr may use data from Google’s interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics.

We reserve the right to change this cookie policy at any time. Any changes to this Cookies policy will take effect once the revised Cookies policy is available on our website.

Third-party advertisers and other businesses we work with may use their own Cookies to collect information about your activities on our website. We don’t control these Cookies.

Business transfers

In connection with any reorganization, restructuring, merger or sale or other transfer of assets (jointly “Business Transfer”), we will transfer data, including personal data, on a reasonable scale and as necessary for Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and inform affected subjects before personal data becomes the subject of a different privacy policy.

Processing children’s personal data

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local law. If we become clear that a child’s personal data was accidentally collected, we will delete that data without undue delay.

Processing sensitive data

In some cases, we may process specific categories of personal data about you (“sensitive data”). Sensitive data are defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of identifying a natural person, health or sex life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, to support, pursue or defend legal claims. We may also process your sensitive data if you have freely given your prior express and separate consent, in a specific context for a specific purpose.

Correct, Modify, or Delete Information

The Chiosflowers.gr allows its users to correct, change, supplement, or delete data and information submitted to the Chiosflowers.gr. If you choose to delete an information, Chiosflowers.gr will act to delete that information from its files immediately. To protect and protect the user, Chiosflowers.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any questions please contact Chiosflowers.gr via www. Chiosflowers.gr or by e-mail to the e-mail address info@chiosflowers.gr. Your personal data can also be changed or corrected through the registration page of Chiosflowers.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is also up to you.

Transaction security

The Chiosflowers.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. The Chiosflowers.gr has adopted procedures that protect the personal data that users provide on its website or provide it by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to certify that these data are accurate and used correctly. Your connection to it is secure because it uses TLS technology with a size of 256bit. TLS technology relies on a key code to encrypt data before it is sent over the (TLS) connection. The security check between the data and the Server is based on the unique key code ensuring full communication. Netscape Navigator browsers, Internet Explorer, Mozilla Firefox, Opera, Safari support the TLS protocol and it is recommended that they be used to connect to the Chiosflowers.gr.

We apply the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to ensure the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed. Our information security policy processes are closely aligned with widely accepted international standards and are regularly reviewed and updated, where necessary, to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to staff or direct partners with the Company who are required to have such information to serve orders. In the event of a data breach containing personal data, the Company will comply with the applicable laws regarding the notice of the breach.

Your legal rights

As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and deal adequately with your concerns.

The following list contains information about your legal rights arising from applicable data protection laws:

  • Right to withdraw consent: Where personal data is processed on the basis of your consent, you may withdraw that consent at any time.
  • Right of correction: You may ask us to correct your personal data. We make reasonable efforts to retain your personal data that we hold or control and are used on an ongoing basis, accurate, complete, current and relevant, based on the latest information available to us. You can also check and correct your personal data by signing in to your personal account on Chiosflowers.gr
  • Right to restrict: You may ask us to restrict the processing of your personal data if: You question the accuracy of your personal data for the period when we need to verify accuracy, – Processing is illegal and you request that you restrict the processing instead of deleting your personal data, – We no longer need your personal data , but you need them to support, pursue or defend legal claims, or – You object to processing for the period we verify whether our legitimate interests outweigh yours.
  • Right of access: You may ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose they are used, from which they were collected, if not directly, and to whom they have been disclosed, as appropriate. You can receive from us free of charge a copy of the personal data we keep about you. We reserve the right to charge a reasonable fee for any further copy you may request.
  • Right of portability: At your request, we will transfer your data to another controller, where technically feasible, provided that the processing is based on your consent or necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, which you will indicate to us, directly.
  • Right of deletion: You may ask us to delete your personal data, where – personal data is no longer necessary in relation to the purposes for which it was collected or processed – you have the right to object to further processing of your personal data and you exercise this right – the processing is based on your consent , withdraw your consent and there is no other legal basis for processing – your personal data has been unlawfully processed unless the processing is necessary – to comply with a legal obligation that requires us to process – in particular for legal obligations to perform a duty – to support, pursue or defend legal claims.
  • Right to object: You may object – at any time – to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or on the legitimate interests of third parties. In this case we will no longer process your personal data unless we can demonstrate compelling legitimate reasons and a overriding interest in processing or supporting, exercising or defending legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.
  • Right to lodge a complaint: In the event of an alleged breach of applicable privacy law, you may file a complaint with the data protection supervisory authority in the country where you live or where the alleged breach occurred.

Please note:

  • Time period: We will try to satisfy your request within 30 days. However, the time limit may be extended for specific reasons relating to the specific legal right or complexity of your request.
  • Restrict access: In some cases we may not be able to provide access to all or some of your personal data under legislative provisions. If we refuse your request for access, we will inform you of the reason for this refusal.
  • Non-identification: In some cases, we may not be able to search for your personal data because of the identifying information you provide in your application. Two examples of personal data that we cannot search for when you provide your name and email address are: – data collected through browser cookies,– data collected from social networks once you have posted your comment under an alias not known to us.

In such cases, where we cannot identify you as a data subject, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information that allows you to be identified.

  • Exercising your legal rights: In order to exercise your legal rights, please contact us in writing, by email.

Retention of your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be asked to store your personal data for a longer period of time due to legislative provisions. For this purpose, the Company maintains records containing information about individuals who do not wish to be contacted in the future (e.g. through group e-mail messages). We categorize your requests as consent to store your personal data for the purpose of maintaining this file unless you give us different instructions.

Please address questions on the issue of data protection and any requests for the exercise of your legal rights to the data controller in info@chiosflowers.gr.

Periodic Changes

Continuously the Chiosflowers.gr to expand, update and improve its website, and its related products and services, will also renew this policy. We recommend that you read this procedure at regular intervals in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Procedures applied by the Chiosflowers.gr

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.